Testimonials and Video From Our Ford Dealership in Lexington, KY

Comments from our Customers

I want to express my thanks to your company for the great service we received recently.

While traveling from Florida to Ohio we broke down at the Welcome Center coming into Kentucky. You were the only Ford dealer with service on Saturday.

We had to be towed 115 miles to reach Lexington. Your service department was amazing, convenient, and relaxing. Jennifer Atwood the Service Advisor was outstanding. You are fortunate to have someone like her to meet your customers in their distress. She quickly attended to us. After analyzing the problem, she informed us that the parts would not be available until Monday; however, we were entitled to the use of a rental car, free on our extended warranty. She had already brought up a C-Max car that we liked and will maybe purchase one day in the future. 

The young man Nick also helped download our cell phone to the Blue Tooth of the loaner and back to our car when we returned. He also suggested a nice restaurant to eat lunch nearby.

Thanks Paul Miller for your great Ford dealership!


L.E. Estell

You made the right choice in employing Seth Napier and Ken Finn. They were perfect gentlemen and were very professional while assisting us during our purchase of our beautiful 2013 Explorer. Thanks you for making them available for us. Because of them, we will be happy to send our friends and family to you!
-Donald Abbott

Jeff Keller, the salesman who took care of me did a fantastic job answering my questions and guiding me through the ordering/purchasing process of my vehicle. He was quick to return my phone calls and he was always kind, courteous and helpful. ‘
-Alan Carter

Ken Finn and the sales mgr were very friendly and there was no high pressure, strong arm sales approach. They were very willing to get what we wanted and made that happen. The process was very good. We were told at another location that you could not even order an explorer and were on back order and would take over a year to get one. Paul miller ford got us what we wanted within 48hrs. great job!~
-Jeffery Warren

Everyone in the service department was so accommodating and courteous. They went above and beyond my expectations to ensure my satisfaction. They were very kind and my vehicle was taken care of in a very timely manner. I would like to thank both the technicians and the service counter people for their efforts in making my experience a pleasant one. I will certainly be back for future service...it's worth the 25 mile drive.
- Thomas Coons

I was thankful that they helped me prioritize the repairs I needed.
- Jeremy Kisling

David Richardson is the best salesman we have ever come across. He made us feel special and without being pushy helped us find just the right car for us. We will be buying a truck soon and it will definitely be from David and Paul Miller Ford! Thanks David you are the greatest!
-Carol Fugate

The best part was my sales person Big Al. He was courteous, knowledgeable & helpful. Throughout this whole transaction. And since the sale was over 4 months ago he stays in touch with me to make sure I’m satisfied & see if any assistance is needed. It’s all part of “The Big Al Experience”.
- Tim Howard

There was no attempt whatsoever to pressure me into purchasing the car and the salesperson was very professional in his approach and explaining the car's functions.
- Charles Hood

Chris Wing kept me updated on the problem he found with my van and provided feedback on the parts and services. His professionalism provided a welcome feeling and I will gladly be back soon for other services.
-Peggy Davis

I was assisted promptly and very courteously by the salesman who explained things very well. He did not try to pressure me at all which I appreciate. He was very honest in explaining all of my different options.
- Judith Jones-Toleman

Our salesman Ken Finn was the most professional salesman I have come across. He was extremely easy to deal with and got us the perfect car.
- Gerald Marcum

The staff at Paul Miller is very courteous. They were very prompt in adding my vehicle to a very busy schedule and I was very satisfied in the actual amount of time it took to complete this service. Great job.
- Brian Smith

Andre Able was very knowledgeable and this was the best sales experience I have ever had.
- Carmen Vereen

Mark McKinley went the extra mile - even coming over and programming my garage for me.
- Betty Snowden