Paul Miller Breaks Ground on Largest Commercial Truck Service Center

Paul Miller Ford, a distinguished presence in the commercial truck industry for over 50 years, celebrated the official groundbreaking of its expansive Ford Pro™ Elite Commercial Service Center in Lexington, Kentucky, on March 12th. This cutting-edge facility, occupying an impressive 60,517 square feet on a 6.25-acre property, is set to become the largest of its kind in the state. Specifically designed to cater to the evolving needs of commercial fleets in the region, the center is a testament to Paul Miller Ford’s commitment to excellence.

JP Miller, Owner and CEO of Paul Miller Ford, remarked, “We’ve been serving the heavy truck industry for over half a century. This groundbreaking marks a significant expansion and commitment to our commercial customers. The new Ford Pro™ Elite Commercial Service Center will provide unparalleled service with advanced equipment, extended hours, and a dedicated team of experts. It has everything you need.”

Anne Mazzacano, General Manager, Ford Pro Service Elite, added, “Ford Pro knows that vehicle downtime means lost revenue. Together with Paul Miller Ford, we’re working to keep vehicles on the road by combining exceptional service with advanced software to improve uptime and potentially lower costs.” This groundbreaking ceremony signifies a new era for Paul Miller Ford and the commercial truck industry in Kentucky, as the company pledges to build strong partnerships with businesses and contribute significantly to their success.

The state-of-the-art facility includes over 50 service bays, accommodating a diverse range of commercial vehicles from Class 1-7 trucks. In addition to this, the center offers mobile service vans for on-site assistance, pick-up and delivery services, extended operating hours (6 days a week, 72 hours per week), covered service bays for protection from the elements, and NEMA outlets in four service bays equipped for servicing electric vehicles. The center further ensures efficient charging for electric fleets with Level 2 and Level 3 EV charging stations. To enhance the customer experience, a business center and waiting room are provided, and additional features are expected to be announced soon.

Beyond providing unmatched service, the Ford Pro™ Elite Commercial Service Center aims to support fleet management solutions comprehensively. Services include Ford Pro™ Fleet Network enrollment, granting access to a nationwide network of service providers, the utilization of the Ford Liive™ Connected Uptime System for proactive maintenance and diagnostics through telematics data, and the provision of software solutions to assist businesses in managing their fleets more efficiently.

Ford Pro™ Elite Commercial Service Centers are an integral part of a new network of dedicated large-bay service hubs at Ford dealers nationwide. These service facilities prioritize the needs of commercial customers, offering state-of-the-art equipment, extended service hours, mobile service vans, Elite trained technicians, and electric vehicle certification. Ford Pro plans to establish over 100 such facilities by 2027.